““The group of customers who use GEM most actively are already saving 3.4% more power than customers who don’t use GEM. The average reduction in consumption across all customers actively using GEM is 1.4%, compared with customers not yet using this technology. What this means is that GEM customers are already on track to save a combined total of about $2 million on their annual power bills."
“That’s a win-win because, along with the customer savings, we are also seeing early evidence that these customers are beginning to value GEM and the service we provide and are more likely to stay with Mercury Energy as a result. This backs our approach of investing in added-value customer services.” Since the launch of GEM, the number of active users has grown to around 80,000 households, which is over a quarter of Mercury Energy’s residential customer base."”
March 11, 2014
“On Thursday, it released Opower 5: Flex, the latest version of its enterprise software that utilities use to generate customized energy efficiency reports, run demand response programs and communicate with their customers. It's a tool that monopoly utilities can use to transition from treating customers as ratepayers to more active consumers with the ability to do things that weren't possible a few years ago, such as switch providers, go solar for little cost and demand cleaner energy, said Yates. "Utilities are significantly increasing their ability to communicate with their customers and they're beginning to see it as strategic," he said. ”
February 28, 2014
“Opower has succeeded in large part because it is a helpful ally to utilities that are required to encourage efficiency. By analyzing utility metering data, the firm sends out messages to consumers through mail, email, text or the web about how they stack against their neighbors. The approach, based on simple behavioral science, has proven remarkably effective for getting consistent residential savings in the 2 percent to 4 percent range -- enough to keep the regulators happy and show that utilities are doing something innovative. But that part of the company's history is old news. As Opower has expanded to 93 utilities and crunched data on more than 32 million consumers, its cloud-based software is becoming deeply embedded into utility customer care and electronic billing operations. The result is a company that no longer just does behavioral analytics, said Yates.”
February 27, 2014
“Mighty River Power today confirmed that the most active users of the Company’s free Good Energy Monitor (GEM) service reduce their power consumption by more than 3% and save on their bills.
Chief Executive, Doug Heffernan, said the widespread application of ‘smart’ meter technology in New Zealand had opened up the opportunity for the Company’s main consumer brand, Mercury Energy, to launch GEM in March last year.”
March 11, 2014
“"We don't really want to shame people," said Val Jensen, ComEd's senior vice president for customer operations. To that end, the company stopped putting smiley and frowny faces on the reports, responding to customers who complained they'd prefer to be treated like rational grown-ups. But research has shown that neighbor comparisons are the most effective way to get people to conserve energy, he said. More people respond to hearing what their neighbors are doing than to the prospect of helping the environment or saving money. ”
March 2, 2014
“Starting this month, PSNH will send up to 25,000 residential customers their first personalized Home Energy Report, a new, innovative tool providing customers with essential information designed to help them improve the energy efficiency in their homes and save on monthly electricity bills. The pilot program will be in place for at least 12 months.
“The Home Energy Reports are part of our latest efforts to support energy efficiency among our customers,” said Thomas Belair, Manager, PSNH Energy Efficiency Services. “Customers receiving the reports will have greater insight into their energy usage, creating awareness of ways to use energy more efficiently while saving money on their monthly electricity bills.”
PSNH has partnered with Opower to design, prepare and deliver the information-based Home Energy Reports. ”
March 1, 2014