“Tenaga Nasional Berhad (TNB), reportedly the largest power firm in Malaysia, is using OPower software to host a pilot customer-engagement program to help customers manage energy use and save money, Opower told the press last week. The utility serves about 8.6 million customers in the Malaysian Peninsula and is the first utility in Southeast Asia to unveil a program of this kind, Opower said. The pilot will focus in on 200,000 homes in Klang Valley, Negeri Sembilan and Malacca. The new program gives customers personalized, free "home energy reports" and access to an online portal, Opower said. Customers can access their information in English or in Bahasa Malaysia, the nation's official language. They will get "clearly-defined information, including customized energy-saving tips based on past usage and household characteristics," Opower said.
Malaysian utility pilots Opower customer engagement
August 17, 2015