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  • The Value of Utility Customer Engagement

    Opower - June 26, 2014

    Utilities around the world are planning or deploying massive customer engagement initiatives, and for good reason. Customers in the U.S. currently spend less than seven minutes each year interacting with their utilities, and persistent deficits in customer engagement can become a major liability. Successful customer engagement creates significant value for utility shareholders. Opower has developed a business case framework to quantify potential benefits of customer engagement through cost savings across various areas of utility operations. This whitepaper identifies the value of customer engagement.
  • Unlocking Energy Efficiency for Low-Income Utility Customers

    Opower - June 19, 2014

    Low-income energy efficiency programs provide financially vulnerable utility customers with important energy savings. To date, low-income programs have faced challenges in driving participation among the over 10 million American families below 200% of the federal poverty level. This whitepaper discusses how utilities can engage these customers to drive important bill savings, energy savings, and broader system benefits.
  • Unlocking the Potential of Behavioral Energy Efficiency in Europe

    Opower - June 12, 2014

    Behavioural energy efficiency programmes are built on a single powerful idea: that providing people with better information about their energy use motivates them to use less. When utility customers start receiving proactive, personalised insights into reducing their energy waste, they pay attention and start changing their behaviour, transforming into a clean energy resource. This first-of-its-kind study quantifies how Home Energy Reporting -- an established, cost-effective, highly scalable type of behavioural efficiency programme -- can drive these results in 26 European countries. Deploying behavioural energy efficiency programmes could save enough energy to power every home in five European countries -- plus those in Strasbourg and Brussels.

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