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  • Moments that Matter: A customer-centric approach to experience management

    Opower - April 1, 2015

    Through a combination of utility executive interviews, call center data analysis and a global panel survey of 7,000 customers across seven countries, Opower’s Consumer Insights team outlines the key moments in the customer experience along with actions utilities must take to improve them.
  • Transform Every Customer into a Demand Response Resource: How Utilities Can Unlock the Full Potential of Residential Demand Response

    Opower - October 21, 2014

    More and more, utilities are choosing demand response (DR) as a way to balance grid operations, lower energy prices for consumers, and integrate renewable resources like solar power. Utilities have traditionally relied on large commercial customers to achieve those results. Yet residential customers represent a huge, untapped DR resource. How can utilities reach deeper into their service territories to engage the 95% of homes that aren't participating in DR? Leaders in the space are looking beyond existing models and employing solutions that take advantage of these industry trends: New customer-facing technologies Regulatory support for dynamic rates Consumer adoption of connected devices To get the most out of their DR programs, utilities need to employ a comprehensive approach based on three key strategies. Curious to know what these 3 strategies are? Read on to find out! Please complete this form to download the white paper. An asterisk (*) indicates required information.
  • The Value of the Engaged Energy Consumer (EMEA)

    Opower - October 20, 2014

    Energy retailers around Europe are under more strain than ever before. Competition, regulators, and consumers are pushing energy prices down. Load growth is finally starting to slow. The fundamental drivers of the old utility business model are under attack, and, on top of it all, technological leaps like distributed generation are dramatically reshaping the relationship between utilities and their customers.

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